Answers at a glance
FAQ
Logistics questions, answered clearly
Find quick answers about services, tracking, pricing, pet transport, freight support, and platform security.
FAQ
Common questions
Answers for customers, operations teams, and partners evaluating Apex.
What shipment types does Apex support?
Apex supports parcel delivery, pet transportation, road freight, air cargo, sea freight, rail, and multimodal logistics.
Can customers track shipments in real time?
Tracking pages can show operational milestones, route status, carrier handoffs, exceptions, and delivery confirmation once business integrations are connected.
How is pet transport handled differently?
Pet transportation includes fields for species, crate requirements, health certificates, vaccination status, microchips, and handling instructions.
Is the platform ready for secure operations?
The platform is built with role-based access, audit logs, secure cookies, hashed tokens, and a Prisma/PostgreSQL data layer.
How does pricing work?
Pricing can be configured by service level, shipment mode, support coverage, integrations, and custom enterprise network requirements.
Ready when you are
Move parcels, pets, and freight with Apex confidence
Create an account or talk to the operations team to design your next logistics flow.